At Rixeum OU (“we”, “our”, “us”), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, process, and protect your personal information when you use the EmberCrux platform to purchase digital CS2 skins.
Company details:
Rixeum OU
Registration number: 17340177
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Türi tn 10c, 11313, Estonia
1. Information We Collect
We may collect and process the following categories of data:
- Personal details: name, email address
- Account information: Steam Trade URL, Steam ID
- Payment data: processed securely by third-party payment providers (we do not store full card details)
- Technical data: IP address, browser type, device information, usage logs
- Order and transaction history
2. How We Use Your Information
Your personal information is used for the following purposes:
- Processing your purchase and delivering digital CS2 skins
- Providing customer support and communicating updates related to your orders
- Enhancing our platform, improving performance, and preventing misuse or fraud
- Ensuring compliance with applicable laws and payment provider requirements
We process your data strictly for legitimate business purposes and to provide you with a smooth, secure user experience.
3. Data Sharing
We do not sell, rent, or trade your personal information.
However, your data may be shared with trusted third parties only when necessary, such as:
- Payment processors for handling your transactions
- Steam/Valve systems to complete digital item delivery
- Analytics and security providers to maintain performance and prevent unauthorized activities
All third parties are bound by strict confidentiality and data protection obligations.
4. Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyze traffic and user behavior
You may disable or manage cookies through your browser settings, though certain features of the site may be limited.
5. Data Security
We apply appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or loss.
While no online service can guarantee absolute security, we continuously monitor and update our systems to ensure maximum protection.
6. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request the deletion of your data (where legally permissible)
- Contact us for any questions regarding your privacy
To exercise these rights, please email us at support@embercrux.com.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Complete your transactions
- Maintain account records
- Comply with legal and tax obligations
- Resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements.
Any modifications will be posted on this page, and the “Policy Date” will be updated accordingly.
Continued use of EmberCrux after changes are implemented signifies your acceptance of the revised policy.
9. Contact Information
If you have questions or concerns regarding this Privacy Policy, you can contact us at:
Rixeum OU
Harju maakond, Tallinn, Kesklinna linnaosa,
Türi tn 10c, 11313, Estonia
Email: support@embercrux.com
Policy Date: 04.10.2025